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BlueBay Grand Esmeralda All Inclusive

4.0 star property

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
Lobby sitting area
Suite, 1 King Bed, Jetted Tub (Emerald) | Garden

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Place, Tres Rios Ecopark
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Pool Access, Garden View (Emerald)

  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Partial Ocean View

  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

BlueBay Grand Esmeralda All Inclusive

At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at BlueBay Grand Esmeralda All Inclusive. During your stay, you'll be close to El Camaleón Mayakoba Golf Course. Features include free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, a poolside bar and 4 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with body scrubs, massages or reflexology at BlueBay Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and kayaking
  • Guests have great things to say about the restaurant and the clean guestrooms
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 9 minutes from Gran Coyote Golf
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 325 out of 1235 reviews
Rating 8 - Good. 261 out of 1235 reviews
Rating 6 - Okay. 270 out of 1235 reviews
Rating 4 - Poor. 181 out of 1235 reviews
Rating 2 - Terrible. 198 out of 1235 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff, beautiful gardens! Pool and beach area was nice and clean and plenty of room! Lots of pool and beach activities available. Property is big but everything easily accessible and resort offers a grounds shuttle service which is fabulous for guests with mobility issues!!
Stayed 4 nights in Nov 2025

10/10 Excellent

David Aaron

Stayed 4 nights in Nov 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, resort was clean. Only compliant is not enough chairs on the beach or by the pool.
Stayed 4 nights in Nov 2025

6/10 Okay

Jaedee

Travelled with family
Liked: Cleanliness
I will say that the staff in most areas were nice and also a most areas were kind of cold distant isolated and even rude. But it was more nice than none. I wish I could give it a 3.5
Stayed 4 nights in Oct 2025

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Resort is old and dated. It is clean though. There are not enough beach chairs. You need to be up before 7am if you'd like to reserve a chair. The staff are wonderful and kind.
Stayed 7 nights in Nov 2025

4/10 Poor

Emily Elisa Ann

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at the resort and checked in at the lobby, the staff gave us zero explanation on how anything works, they didn’t give us room keys or tell us what our room number even was. We had to ask for that info. We requested a king size bed with an ocean view with our reservation. Upon arrival, our bed had two beds that were just larger than twins, not even doubles. The toilet was broken, the faucets in the bathroom were broken, the mirrors were covered with a black film. The closet doors were broken and hanging off. When we spoke to the front desk they said they had no other king rooms until one of the guests in our party who is ‘circle one’ (vip) complained about our room, and then all of a sudden they had two rooms with king beds that we could view and chose from. The buffets were mediocre at best. The a la carte restaurants were inconsistent. Concierge would only allow you to book into the a la Carte’s one day in advance, and most of the time there was no reservations left. The hotel handed out towel cards that you had to hand over to get towels for the pool, if you lost your towels, you didn’t get your towel cards back and were charged $60 USD to get new towel cards. However, staff would often walk around the pool and collect towels so that guests would have to pay for new towel cards. There were cotes and raccoons running all over the resort, including inside the restaurants and up on tables! I would not recommend this resort to anyone!!
Stayed 10 nights in Nov 2025

10/10 Excellent

Ben Kennedy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super underrated, we booked this trip before looking at the reviews...so we didn't really have an option but just to thug it out and see how it goes. Bam, best trip ever. Food was great, staff beyond nice and soo much to do. Beach was as clear as day and much bluer than the beaches beside our resort.
Stayed 6 nights in Nov 2025

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness
Staff was friendly and available. Know your Spanish. Very limited beach chairs, a la carte too much AC couldn’t stay to eat. Allergies beware at Buffet’s (fish/shelfish) food mixed. Partial ocean view guaranteed given full jungle (closer to most amenities no complaints).Never been happier with how available our room was cleaned (early or late) and fridge was stocked every day. If you like big resorts you’ll enjoy + if you have no food allergies
Stayed 10 nights in Nov 2025

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
To start we have stayed at the Grand Pricess last year and the Riu the year before so i a reference of how resort shoud be and what to expect. I was very disappointed with my experience with my family of 4 . We had no hot water for our entire stay luke warm no water flow to be told by managers that how it is or we are working on it what joke. My son and daughter got there rooms switch 3 time because we founded bed bug we took a picture and saved the bug to show the management they did not believe us till we showed them. I got switched twice cause the water issue which was not resolved The food at best was poor and very limited selection ,also if you are vegetarian plan on eating boiled vegetables cause that would be about it. There Circle One VIP program is a con job stay far far away bait and switch. Over promise and under delivery disappointed my brother in-law realize and losted $1000.00 US to cancel cause of some fine print .Program is like a time share trickery. Entertainment was a karaoke machine that' it in a run down lounge with the only 3 bars and one is the VIP Circle One bar which closes early. You want to sit on a lounger forget it at best they had about 75 and half for the Circle One members witch also applies to the beach huts and beach itself. Restaurants and one main place and it was small and plumbing in those places where awfully three times the women' bathroom was backed up, the specialty restaurant the managers decide which ones are open or closed
Stayed 10 nights in Nov 2025

2/10 Terrible

Nadia, Huntington Station

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel not a 4 star, outdated rooms in terrible shape, limited hot water, leak in celling in bathroom. Food not desirable. Drinks terrible. Hotel needs a total remodel.
Stayed 3 nights in Nov 2025

8/10 Good

Adam

Stayed 8 nights in Nov 2025

2/10 Terrible

Lee, Maple Ridge

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were booked for a 10 day stay to attend a wedding. On arrival, there was water flooded on the floor of our room as we opened the door. It dripping from the ceiling in the bathroom and from down the wall behind our bathroom mirror. It had run out into our main living area. We told the front desk and they came to look at it and put towels on the floor and the waste paper basket in the middle of the bathroom to catch the dripping water!!?? This continued throughout our stay with 2-3 workers coming to look at the damage and proceed to do nothing. Towards the end of our stay on night 8, the actual ceiling “paper” was falling off and onto the floor of our bathroom and water continued to flow from behind our mirror, over the bathroom counter and onto the floor. With 1 day & night remaining on our 10 day stay, they offered to move us to a different room but at that point, it was more of a hassle collecting and moving all of our clothing etc. It would have been nice to be offered a new room on the 1st evening of our complaint before we unpacked. The servers at the resort were hard workers but the resort on a whole needs major renovations all over. I’m sure it may have been beautiful 20 years ago but it is very lacking and NO WAY a 4 star resort. 1-2 star max. Food was bland and the selection quite poor. To top of all off, of the 40 or so people attending the resort for the wedding we were all attending, 3-4 got sick from the food during their stay. Not a great ratio.
Ceiling falling off
Water leaking
Water leaking
Mirror needing replacement?
Stayed 10 nights in Nov 2025

6/10 Okay

Loni Lynne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lukewarm water for showers was pretty rough Need more bartenders to manage long lines at the bars Was a bit ‘less than clean’ Golf carts for transportation seems few and far between Freezing cold in the Al a carte Italian restaurant, resulted in cold food Positive notes, the staff is always so friendly and kind Food was good for the buffets
Stayed 7 nights in Nov 2025

6/10 Okay

Tina, South Bend

Travelled with family
No hot water, fridge had to be replaced, no iron, no coffee pot or supplies, door lock kept jamming and not working. No handle on sliding patio door, hair dryer didn’t work. And not enough pounders by the pos
Stayed 6 nights in Nov 2025

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was wonderful throughout the property! Pool was kept extremely clean. Food was very good. However, the rooms and buildings are in need of renovations and there was no hot water on the property = only cold showers. :(
Stayed 7 nights in Nov 2025

4/10 Poor

Alison

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The food is terrible, water damage in many room's, housekeeping starts their daily rounds at 0830 waking you every morning so good luck sleeping in on vacation, bar lines take up to 45 minutes to get a drink. Overall, not a great experience. Would not recommend.
Stayed 5 nights in Nov 2025

8/10 Good

Terri Kay

Liked: Cleanliness, amenities, property conditions & facilities
It all was wonderful. However we did have some septic problems and if you want to get a chair at the beach you better get there at 8. I had both of my credit cards gotten the one day i left the resort. Therefore no credit cards to get home and no one likes to take cash.
Stayed 7 nights in Nov 2025

10/10 Excellent

Katrina Joanne

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the staff! Very very helpful. Food was actually pretty good! Other resorts i have been to were not good, so well done! Very clean rooms. Only thing that bothered me was the cold showers, but thats expected in Mexico. I am a Canadian and am a fussy person 😆 seriously though it was cold but it did not make my experience bad, it was a wonderful holiday. We love Blue Bay Esmeralda! Thank you to all staff!!
Stayed 6 nights in Nov 2025

6/10 Okay

Tanya Lynn Rose

Stayed 9 nights in Oct 2025

4/10 Poor

Alicia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was dirty, food was the same and not many options. Pools were good.
Stayed 4 nights in Nov 2025

6/10 Okay

Jayde

Food was not the best, the key did not work for our room. Shower was not hot.
Stayed 3 nights in Oct 2025

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness
All staff were helpful and courteous
Stayed 12 nights in Jul 2025

8/10 Good

Oksana

Liked: Cleanliness, staff & service
My room was very clean every day. Staff are very friendly and helpful. Only I didn’t like too many local people on weekends because they didn’t keep property clean and safe. During the week it was very peaceful and comfortable atmosphere in the resort.
Stayed 22 nights in Oct 2025

10/10 Excellent

Miguelina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great service
Stayed 4 nights in Oct 2025

4/10 Poor

Maria Lorena Laporta de

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in very poor condition and hasn’t been repaired. The breakfasts were exactly the same during the seven days we stayed there. I don’t understand how this hotel still has a five-star rating. The towels provided for the pool are torn, as are the volleyballs they lend you to play with. I would rate this hotel three stars. So if you’re planning to stay here, keep in mind that it’s not truly a five-star hotel. I hope this helps
Stayed 7 nights in Oct 2025