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3.8 out of 5

"Quality of the wine served both red and white is rough! But hay a small thing " More

By a verified traveller on Wed 12 Feb 2020

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Studio, 1 Queen Bed, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CHF 91* Per night/room 21 May - 22 May

Studio, Partial Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Penthouse

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Ocean Front Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom, Partial Sea View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Playa Palms Beach Hotel. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and breakfast (surcharge). Built in 1997, this upmarket aparthotel has 39 apartments over 3 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.

  • Each apartment offers a kitchenette, a furnished balcony/patio and a flat-screen TV
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach
  • Guests speak favourably about the area's walkability and the clean guestrooms
  • Steps from Playa del Carmen Main Beach and Quinta Avenida
  • Airport shuttle service available for a fee

Playa Palms Beach Hotel ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Playa Palms Beach Hotel

Everyone (3) Couples (4) Other (1)
4 out of 5
Quality of the wine served both red and white is rough! But hay a small thing

Posted by , from Cardiff UK on 12 Feb 2020

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Comment from Hotel Management

13 Feb 2020 by Andrea

Dear Tim thank you for bringing this to our attention, we will make sure to transmit your comments. It was a pleasure having you as our guest. Kind regards!!

4 out of 5

Freindly staff

It was great staying standard breakfast, small hotel, But Its clean and comfortable Even beach is not so beatiful its cool

Posted by on 18 May 2015

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4 out of 5

Relax / Rejuvenation

I booked the Hotel because of it's very good location. Close to the beach and Quinta. It's nice and quiet and what was really a nice experience was the staff, always helpful and friendly. WIFI was at the beginning very bad, but the manager made everything possible that I could connect and do my work. I must add, I spend 24 days at Playa Palms and it was hard for me to leave, thats why I come back.

Posted by on 3 Mar 2016

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5 out of 5
Sehr saubere Unterkunft, freundliches Personal, zentrale Lage.

Posted by on 21 Jun 2022

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1 out of 5
Wir hatten das Zimmer 107, gleich nach der Rezeption. Leider befand sich das öffentliche WC direkt am Kopfende vom Bett. Da die Tür klemmte, knallte es bei jedem Besuch. Leider auch in der Nacht von Security Personal, man erschreckt gewaltig und steht im Bett. Das Security Licht während der Nacht war so grell, dass unser Zimmer heller beleuchtet war, als am Tag. Das schlimmste war, ein Aggregat das sich zu jeder Tages- und Nachtzeit eingeschaltet hat, mit einem schrillen Ton, das morgens um 02:00 Uhr, schlafen schlicht nicht möglich. Da kein Zimmer frei war, musste ich für den Rest der Ferien (14 Tage) ein anderes Hotel suchen, leider keine Rückerstattung.

Posted by , from CH - Birmensdorf on 27 Nov 2021

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Comment from Hotel Management

28 Nov 2021 by Playa palms beach hotel

Vielen Dank für Ihre Bewertung, es tut uns leid zu hören, dass Ihre Erfahrung mit uns nicht die beste war. Ihre Kommentare sind für uns sehr wichtig, wir werden sie berücksichtigen, um einen besseren Service zu bieten und Sie vielleicht auf zukünftigen Reisen begrüßen zu dürfen.

3 out of 5
calme, spacieux. pas de place de parc. plage très sale

Posted by on 30 Apr 2019

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Comment from Hotel Management

3 May 2019 by Andrea

Nous apprécions votre commentaire! Ce fut un plaisir de l'avoir avec nous. Nous prendrons en compte les commentaires mentionnés ci-dessus afin d'améliorer notre service. Nous avons le plaisir de vous informer que nous installons actuellement des barrières en mer pour empêcher le passage des algues vers la côte. Nous espérons avoir l'occasion de vous accueillir à nouveau bientôt!

4 out of 5

Posted by on 20 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Andrea

Thank you very much for your review. We are glad you enjoyed your stay with us at Playa Palms Beach Hotel. It was a pleasure having you stay with us and we are already looking forward to welcome you back soon again!

5 out of 5

Super schöner Urlaub

Schöne Hotelanlage direkt am Strand, nicht zu gross, freundliches Personal, Frühstück jeden morgen auf der Terrasse. Zimmer 201 Meerseite: gute Grösse mit Küchennische, nur wenige Schritte bis zum Strand, leider kein Safe vorhanden. WLAN funktioniert tadellos. Pool klein aber fein. Pefekte Lage nur wenige minuten von der 5th avenue entfernt

Posted by on 30 Nov 2015

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Property Features

Playa Palms Beach Hotel offers its guests a private beach and an outdoor pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Playa Palms Beach Hotel also features tour/ticket assistance, a garden, and concierge services. A complete renovation of Playa Palms Beach Hotel was completed in April 2017. Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 39 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1997
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room kitchenette
  • Private balcony or patio (furnished)
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Stovetop
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy a continental breakfast on weekdays from 7:00 AM and 11:00 AM.

Nearby Activities

Recreational amenities at the aparthotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Scuba diving nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Playa Palms Beach Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Playa Palms Beach Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated that there is a smoke detector on the property

Safety features at this property include a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Contactless check-out is available.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 7 for adults and from USD 7 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Playa Beach
  • Palms Boutique
  • Palms Boutique Beach
  • Palms Boutique Beach Hotel
  • Playa Beach Hotel
  • Playa Palms Boutique Beach
  • Playa Palms Boutique Beach Hotel
  • Playa Palms Beach Hotel Playa del Carmen
  • Playa Palms Beach Playa del Carmen
  • Playa Palms Beach
  • Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
  • Playa Palms Beach Hotel Del Carmen
  • Playa Palms Playa Del Carmen
  • Playa Palms Beach Hotel Aparthotel
  • Playa Palms Beach Hotel Playa del Carmen
  • Playa Palms Beach Hotel Aparthotel Playa del Carmen

You should know

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.