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Hotel Alex

4.0 star property

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Photo gallery for Hotel Alex

Relax in our serene spa area, featuring a soothing water feature and comfortable seating.
Relax by the pool surrounded by a serene atmosphere and comfortable benches.
Relax by the oval-shaped pool surrounded by a wooden deck and natural light.
Stroll through this serene garden, featuring a variety of colorful blooms and a paved walkway.
Relax in a serene spa room with a large bathtub and soft lighting.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Spa
  • Parking included
  • Room service
  • Housekeeping
  • Pet-friendly

Explore the area

Map
Furkastrasse 88, Naters, VS, 3904
  • Belalp
  • Brigerbad Thermal Pools
    ‪6 min drive‬
  • Blatten - Belalp Gondola
    ‪7 min drive‬

Room options

View all photos for Double Room

Free toiletries, hair dryer, bathrobes, towels

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Premium bedding, down duvets, in-room safe, desk

Suite

  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Premium bedding, down duvets, in-room safe, desk

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down duvets, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, down duvets, in-room safe, desk

Deluxe Suite

  • 43 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Enjoy meals and drinks in a unique, open space with tables, chairs, and a counter area.

Stockalperhof

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.6 out of 5, Wonderful, (182)
The price is CHF 253
for 1 room
includes taxes & fees
2 Aug - 3 Aug
Stockalperhof

About this property

Hotel Alex

Riverfront hotel in Naters with a full-service spa
This smoke-free hotel features a full-service spa, spa services and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance.
Hotel Alex offers 47 accommodations with a safe and complimentary bottles of water. Beds feature down duvets and premium bedding. LED televisions come with premium digital channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
During your stay at Hotel Alex, you'll be within walking distance of Stockalper Palace. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Buffet breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf driving range and a playground
  • 6 minutes by car from Stockalper Palace and 8 minutes from Rosswald
  • Pets welcome for a fee
Hotel Alex offers its guests a full-service spa. Public spaces have free WiFi. Spa services, a terrace, and a vending machine are also featured at Hotel Alex. Free self parking is available.

This 4-star Naters hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Room service (during limited hours) is available.

Languages

Czech, English, French, German, Italian, Slovak

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: CHF 18 per person

Things to do

  • Full-service spa
  • Golf driving range
  • Piano
  • Playground
  • Shopping
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18.00 per person
  • Pet fee: CHF 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alex Hotel Naters
Alex Naters
Hotel Alex Naters
Hotel Alex Hotel
Hotel Alex Naters
Hotel Alex Hotel Naters

Hotel Alex Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 79 reviews
Rating 8 - Good. 44 out of 79 reviews
Rating 6 - Okay. 8 out of 79 reviews
Rating 4 - Poor. 4 out of 79 reviews
Rating 2 - Terrible. 1 out of 79 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Urs

Disliked: Property conditions & facilities, room comfort

Alex Hotel - quite OK for a short stopover

Our first impression of this hotel was not so good... a hotel built in the 1990s with a somewhat strange layout and in need of modernization. It’s definitely not a 4-* hotel. However, first impressions can be wrong. The spa in a separate building was quite amazing and the best after a day of skiing or hiking. Dinner on the top floor was very good and staff was very attentive. Not our first choice for a holiday but for a stopover this hotel was quite OK.
Stayed 1 night in Apr 2021

4/10 Poor

Mizeet, Victoria BC

Disliked: Cleanliness, property conditions & facilities
I feel terrible writing this but feel like I should, this hotel was so bad that we left and forfeited our entire night's stay because we couldn't stay here. It is extremely dated and in the middle of nowhere. The room was hot and stuff with a tiny bathroom. We just felt very ill at ease there and I think we were the only people in the hotel because I didn't see another soul and we were the only car in the lot. The staff were very kind and there is lots of free parking but that is the only positive I could come up with.
Stayed 1 night in Jul 2018

8/10 Good

Robie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Walker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stark but friendly

We stopped over on our train trip to Geneva and enjoyed the Glacier Train that passes through town. The hotel was very clean, no carpet, modern bath, a small balcony, free internet in lobby, very nice breakfast included in the low rate. The sauna is an additional charge. The hotel paid for our taxi fare both ways to the train station. The hotel was almost too Swiss with a very plain central stairway that echoed from the lack of warm details. Also, it is in town, something that surprised us based on the photo. A very good overall value, and we would stay again.

8/10 Good

Leila

Liked: Cleanliness, staff & service, property conditions & facilities

Fair Value

The decor was a 1990's version of modern- cute if you like a minimalist and slightly zany esthetic. The mattress was extremely thin and generally small by US standards, but every hotel we stayed at in Switzerland had a version of the same thing. Free parking was great and it was fairly easy to make our way over to the train to Zermatt from here.

10/10 Excellent

Alilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Jasmin

Disliked: Staff & service, amenities, property conditions & facilities
- leider kriegt man auf Reklamationen keinerlei Feedback - Rezeption kaum besetzt - Hotel mit Car- Gästen - Frühstücksbuffet lässt für ein 4*Hotel zu wünschen übrig - wenig Gastfreundschaft spürbar - Zimmer waren okay, aber nur halbe Vorhänge, die nur die Hälfte der Fenster bedeckten

10/10 Excellent

Alilou

Stayed 4 nights in Jan 2025

10/10 Excellent

Alilou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes und sauberes Hotel.

Sehr gut.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ivo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Alilou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Alilou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Boris Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

War für 1 Nacht im Alex. Geniales SPA tolles Frühstück Buffet.... Bushaltestelle direkt vor dem Haus
Stayed 1 night in Aug 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist ein praktisches Hotel ohne viel Flair und Schnörkel
Stayed 1 night in Jun 2024

8/10 Good

Cyrill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Guillaume

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Alilou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensationell inklusive Wellness SPA

1A.
Stayed 1 night in May 2024

10/10 Excellent

Alilou

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

6/10 Okay

jonas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Fehlende Informationen schon beim Check In. Keine Angaben über Frühstück, Restaurant oder Baar. Baar und Restaurant waren immer geschlossen. Mann musste auswärts gehen um zu Abendessen. Informationen zum Frühstück mussten wir selber abholen.
Stayed 2 nights in Jan 2024

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Miguel

Bien

8/10 Good

Miguel

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Leur restaurant

10/10 Excellent

Lucienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023