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ibis London Excel Docklands

3.0 star property

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Photo gallery for ibis London Excel Docklands

Enjoy a drink at the bar, surrounded by unique decor and a view of the outside.
Work and unwind in a modern, work-friendly space with a variety of seating options and a view of the city.
Relax in a clean and minimalist space with two comfortable beds and a dedicated workspace.
Welcome to our reception area, where friendly staff are always ready to assist you.
Welcome to ibis, where a sleek glass facade and lush greenery greet you at the entrance.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly

Explore the area

View in a map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪4 min drive‬
  • Tower Bridge
    ‪13 min drive‬
  • London (LCY-London City)
    ‪4 min drive‬

Room options

View all photos for Twin Room, 2 Single Beds

Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(20 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Accessible

Relax in comfort with a large bed, desk, and TV in this stylish room.

Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds, Accessible

Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Twin Room, 2 Single Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, 1 Double Bed (SweetRoom)

Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Double Room, 1 Double Bed (SweetRoom)

8.6 out of 10
Excellent
(72 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1005)
The price is CHF 115
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About this property

ibis London Excel Docklands

Eco-certified hotel with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business centre and dry cleaning. Housekeeping is available on request.
Ibis London Excel Docklands offers 278 accommodations with a safe and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of ibis London Excel Docklands's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy international cuisine while dining at FOGGS
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a computer
  • Guests have great things to say about the clean guestrooms and the location
  • 9 minutes by car from O2 Arena and 10 minutes from Tower of London
  • Cats and dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

A computer station is on site and WiFi is free in public spaces. The eco-certified ibis London Excel Docklands also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
FOGGS – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Danish, English, French, German, Greek, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per day
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 10.45 for adults and from GBP 5.00 for children
  • Self-parking fee: GBP 25 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel ibis
ibis Excel
ibis Excel Hotel
ibis Excel Hotel London Docklands
ibis Excel London Docklands
ibis London Docklands
ibis London Docklands Excel
ibis London Excel Docklands
London Docklands ibis
London Docklands ibis Excel
Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
ibis London Excel Docklands Hotel
ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

ibis London Excel Docklands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 1012 reviews
Rating 8 - Good. 350 out of 1012 reviews
Rating 6 - Okay. 132 out of 1012 reviews
Rating 4 - Poor. 41 out of 1012 reviews
Rating 2 - Terrible. 19 out of 1012 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 3 nights in Apr 2025

10/10 Excellent

Nicky

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect until We went down for breakfast, we had to ask for bread, cutlery & condiments. As everything was empty it took sometime to replace
Stayed 1 night in May 2025

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location for a visit to the O2, lots around the hotel and the staff were very friendly. It was a shame the air con wasn’t working in the room though, as it got pretty toasty in there.
Stayed 1 night in May 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Joanna

Stayed 1 night in May 2025

10/10 Excellent

NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant

I stayed for two nights as i was competing in the London marathon. Never stayed in London before but couldn't have picked a better hotel and location. The hotel is 2 minutes walk walk to the Excel centre where you have to go and collect your running pack to be able to compete. It's also a 5 minutes walk to the skyline which takes you over the Thames and one at the other side just a 40 minutes walk and your at the start line. The staff at the hotel couldn't have calmed my nerves any better, they were amazing and even giving free bunches of bananas to any runner staying there. A big massive shout out goes to Soliman the evening /night door man, so kind and welcoming, such a kind and fantastic person. I drove from Sheffield and the hotel couldn't have been easier to find with secure parking right underneath. There is a sister hotel connected to the Ibis and you can share their resturant whilst looking out over the Docklands. Would i stay there again, most definitely.
Stayed 2 nights in Apr 2025

10/10 Excellent

JATINDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Miss Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay for the marathon

Amazing customer service, there were some really lovely petsonal touches in my as they knew I was running the marathon. Including a couple of bananas. Staff were incredibly polite and friendly.
Stayed 2 nights in Apr 2025

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at the Ibis. Very glad of the ironing board, iron and hairdrier. Staff friendly and helpful. Excellent transport links. Very near to LDR and Elizabeth Line. Would definitely stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nazia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars to Stan 👍thanks to him We got a lovely bedroom with a sea view... Nothing was too much trouble. Really enjoyed our stay hopefully we'll be back soon
Stayed 2 nights in Apr 2025

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Excellent location and amazing view of the docks
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Fab hotel for short term stay. Decent size room with a good sized shower. All amenities as expected, kettle, tea/coffee etc. Added bonus of a nespresso machine too. Perfect location for the O2. Definitely recommend the cable car to get across the river. Staff were all lovely as well. Will absolutely be booking again for our next concert experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Liam

Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, breakfast was lovely
Stayed 1 night in Apr 2025

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite area close to train and underground went to concert at 02 so easy
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception were extremely helpful and one young lady in particular was fantastic although I didn’t get her name but she did say that she was about to take an exam. I really hope she passed it. She was friendly, professional and a very helpful.
Stayed 2 nights in Mar 2025

6/10 Okay

Stephanie

Travelled with group
Disliked: Room comfort
Check in was quick and easy and given information about breakfast and how to get to hotel... beds are really uncomfortable so are the pillows. The breakfast wasn't great not much choice and replacements wasnt very quick. Cleaning up restaurant area was fast though.
Stayed 1 night in Apr 2025

10/10 Excellent

Jan

Stayed 2 nights in Apr 2025

10/10 Excellent

lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome.
Stayed 1 night in Apr 2025

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nice and clean staff very friendly
Stayed 1 night in Mar 2025