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Novotel York Centre

4.0 star property

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Photo gallery for Novotel York Centre

Exterior
Miscellaneous
Bar (on property)
Exterior
Family Double Room, 1 Queen Bed with Sofa bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Fishergate, York, England, YO10 4FD
  • Place, York Barbican
    ‪3 min walk‬
  • Place, Jorvik Viking Centre
    ‪8 min walk‬
  • Place, Shambles
    ‪9 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Executive Room, 1 Queen Bed with Sofa bed

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(52 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(57 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 Queen Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

Junior Suite, 1 Queen Bed with Sofa bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 1 Queen Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room, 1 Queen Bed with Sofa bed

Family Double Room, 1 Queen Bed with Sofa bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Family Double Room, 1 Queen Bed with Sofa bed

8.6 out of 10
Excellent
(24 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel York Centre

Riverwalk hotel with indoor pool and restaurant
An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a sauna, coffee/tea in a common area and conference space. Housekeeping is available on request.
Novotel York Centre offers 146 accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit and hairdryers. This York hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a sauna.
Our customers tell us they can't get enough of Novotel York Centre's great location. During your stay, you're just a quick walk from York Barbican. Free WiFi in public areas, an indoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Gourmet Bar
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes a sauna
  • Guests have great things to say about the helpful staff and the area's walkability
  • Just a 4-minute walk from York Barbican and 10 minutes on foot from Shambles
  • Cats and dogs welcome for a fee
Novotel York Centre offers its guests an indoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 2153 square feet (200 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at Novotel York Centre. For a fee, parking is available.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Gourmet Bar – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 19 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Gourmet Bar

Things to do

  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,153 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • On the riverwalk
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in stairways
  • Lift
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 40
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 40
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18 per person
  • Self-parking fee: GBP 19 per night
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40 (subject to availability)
  • Late check-out fee: GBP 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel York Centre Hotel
Novotel Hotel
Novotel Hotel York Centre
Novotel York Centre
Accor York Centre
Hotel Novotel York
Novotel York Centre Hotel York
York Novotel
Novotel York Centre York
Novotel York Centre Hotel
Novotel York Centre Hotel York

Novotel York Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1010 reviews
Rating 8 - Good. 305 out of 1010 reviews
Rating 6 - Okay. 114 out of 1010 reviews
Rating 4 - Poor. 36 out of 1010 reviews
Rating 2 - Terrible. 22 out of 1010 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Very helpful receptionist at check in
Stayed 1 night in Nov 2025

8/10 Good

Chris

Liked: Staff & service, amenities
The staff were lovely, the breakfast was great and the swimming pool excellent.
Stayed 3 nights in Nov 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities
Carl from the restaurant what a lovely man We eat in the restaurant on our finally night stay the food was delicious but Carl made the experience all the more enjoyable
BBQ Ribs
Happy our 4-7
Lovely pool
Had it all to ourselves
Stayed 2 nights in Nov 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities
The room was very clean and well presented. As before the staff are polite, helpful and friendly. More importantly the bed is sooooo comfortable. A great night's sleep. Booked and back in a few months time
Stayed 1 night in Nov 2025

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities
Lovely hotel. Great staff. Short walk to center of York. Spotless, tidy rooms. I will definitely recommend to friends and visit again soon.
Stayed 1 night in Nov 2025

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Modern comfortable hotel with good breakfast. The staff were nice and friendly and bedroom was good.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ian

Stayed 1 night in Nov 2025

8/10 Good

Sheena

Liked: Cleanliness, staff & service, amenities
All great apart from the accessible room which wasnt needed or requested. The staff were great.
Stayed 1 night in Nov 2025

10/10 Excellent

carrie

Stayed 1 night in Nov 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Clean room and excellent shower
Stayed 2 nights in Nov 2025

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff Added extra touch for wife’s 30th
Stayed 1 night in Nov 2025

8/10 Good

Joanne

Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the staff were all very pleasant and efficient the reception area was comfortable the breakfast was what one expects in a modern hotel these days but better than many.
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Stayed 1 night in Oct 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean tidy room and helpful staff
Stayed 1 night in Oct 2025

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, perfect location - short walk along tow path to city centre. Large room and lovely bathroom. Excellent breakfast with particularly friendly staff - only one minor point is that none of the salt and pepper grinders we tried actually grind - possibly a known issue as there were sachets also available. Also witnessed that this hotel is very welcoming for dogs and has lots of things for young children to play with in the reception area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jay

Stayed 1 night in Oct 2025

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks we're quiet good
Stayed 3 nights in Oct 2025

8/10 Good

Qiying, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location and great parking lot
Stayed 1 night in Oct 2025

8/10 Good

Olivia

Stayed 1 night in Oct 2025

6/10 Okay

Lawrence

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Novotel York Centre proved OK and average for a 4 star hotel! On a positive note ... The staff all proved delightful and enthusiastic to please us! The bar and refreshments were nice and provided a comfortable spacious area to relax and enjoy reasonably priced drinks during happy hour. The pool was exceptionally nice, clean and well managed! Breakfast was good and again the staff and service was exceptionally good! The negatives: the room did not impress us for a 4 star rated hotel. The carpets were stained in multiple area. The 'finger groove handles' on cupboard doors to access the fridge and adjacent cupboard had deep set dust in the grooves and was rather unsightly and setting a poor hygiene standard (We took photographs of these problems if required for evidence!) We did not wish to engage on complaining as we wee only there 2 nights and don't favour making a fuss whilst there! Water pressure in the sink tap was very low (obviously a reducer in place). Towels and sheets were not of 4 star quality. The car park was very expensive (but we anticipated such and travelled by train!) Otherwise, the combination of the lovely pool, nice bar and wonderful staff outweighed the identified problems and we enjoyed our stay as best we could.
finger grip on cupboard door ,, engrained with dust in groove!
Very stained carpet in our room in Novotel
Cupboard doors and carpet in our room
Finger groove (thick in dust) in fridge cupboard door in our room, Novotel York
Stayed 2 nights in Oct 2025

8/10 Good

Robert

Stayed 3 nights in Oct 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were really friendly at check in. Room was beautiful and clean. The thing that let it down was the bathroom as it was an accessible bathroom which wasn’t asked for or required and made it difficult for me being 6’3 due to the low sink and shower/bath configuration. Have had accessible rooms before which were done a lot better. Tv didn’t work as it kept switching itself off
Stayed 1 night in Oct 2025

8/10 Good

Laura

Stayed 2 nights in Oct 2025