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DoubleTree by Hilton Hotel London ExCel

4.0 star property

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Front of property
Daily buffet breakfast (GBP 19.5 per person)
Reception
In-room safe, desk, laptop workspace, blackout curtains
Suite, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Air conditioning
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • Place, ExCeL Exhibition Centre
    ‪3 min walk‬
  • Place, O2 Arena
    ‪6 min drive‬
  • Place, Westfield Stratford City
    ‪16 min drive‬
  • Airport, London (LCY-London City)
    ‪12 min walk‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed (Water View)

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(19 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

9.4 out of 10
Exceptional
(11 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Water view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, City View

  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Suite, 1 King Bed (Water View)

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Water View)

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, City View

  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Balcony

  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Queen Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Queen Room with Sofa Bed

In-room safe, desk, laptop workspace, blackout curtains

Queen Room with Sofa Bed

  • Sleeps 3

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Room

  • Sleeps 2

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Queen Room

  • Sleeps 2

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room with View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room with View

  • Sleeps 2

View all photos for Deluxe Queen Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Queen Room with Water View

  • Sleeps 2

View all photos for Deluxe King Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room with Water View

  • Sleeps 2

View all photos for Accessible Deluxe Twin Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Accessible Deluxe Twin Room with Water View

  • Sleeps 2

View all photos for Deluxe Queen Room with Water View and Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Queen Room with Water View and Balcony

  • Sleeps 2

View all photos for One Bedroom King Suite with City View

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom King Suite with City View

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Queen Suite with City View

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View and Balcony

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Queen Suite with City View and Balcony

  • Sleeps 2

View all photos for Deluxe One Bedroom Suite with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe One Bedroom Suite with Water View

  • Sleeps 2

View all photos for Queen or Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Queen or Twin Room

  • Sleeps 2

Similar properties

Exterior
Aloft London Excel
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,012 reviews
The price is CHF 89
includes taxes & fees
9 Nov - 10 Nov
Aloft London Excel

About this property

DoubleTree by Hilton Hotel London ExCel

Waterfront hotel with 24-hour fitness centre and 24-hour front desk
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a business centre and conference space.
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and a safe. Televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel London ExCel. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 1-minute drive from ExCeL Exhibition Centre and 11 minutes from London Stadium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 882 square feet (82 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel London ExCel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.
DoubleTree by Hilton Hotel London ExCel has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 77 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 19.5 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Reviews

DoubleTree by Hilton Hotel London ExCel Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 520 out of 1017 reviews
Rating 8 - Good. 279 out of 1017 reviews
Rating 6 - Okay. 126 out of 1017 reviews
Rating 4 - Poor. 46 out of 1017 reviews
Rating 2 - Terrible. 46 out of 1017 reviews

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff. My wife has a nut allergy and the breakfast staff were brilliant
Stayed 1 night in Aug 2025

6/10 Okay

Stephen

Travelled with partner
Disliked: Amenities, property conditions & facilities
It wasn't the standard i expected. Dirty and stained bedding, coke got stooling from the room.
Stayed 4 nights in Jul 2025

8/10 Good

Diane

Travelled with family
Liked: Staff & service

Don't eat in the bar.

Hotel is near the excel centre. I booked the wrong one but it was only a short distance from the one I thought I booked Hotel rooms are a bit tired. Beds comfortable . Shower leaked all over the floor apart from that all good. Reception staff were helpful however the bar staff were sullen and clearly unhappy in their work. The bar food is reheated and dreadful. I had a burger that I could have solved my shoe with and the chips were awful. The ones on top had been arranged to make them look good but the ones underneath were reheated and inedible. Hilton , if you are not going to serve freshly prepared food, don't bother. Breakfast was good enough food and the staff were attentive. Overall a good enough stay blighted only by the bar food.
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room was locating facing the river so was perfect during the night and morning to wake and sleep to. Unfortunately the room did not come with bin bags making throwing away things difficult, basic requirement which weren’t there Also during a night there was a guest so was screaming at staff (I believe) after a dispute when it could have been settled at reception or anyone other then the hallways where others are sleeping especially the fact it was 4am.
Stayed 1 night in Aug 2025

2/10 Terrible

Waqar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Overpriced and small beds.

Stayed 2 nights in Jul 2025

10/10 Excellent

Baljit

Stayed 1 night in Jul 2025

10/10 Excellent

OLU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2025

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I koved the fact that it was on the water front and transportation waa very easy however i didnt like the fact that there wwre very limited dining out options
Stayed 1 night in Jul 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star trip

My girlfriend and I recently had the pleasure of staying at DoubleTree by Hilton for one night in a standard room, booked to celebrate her 30th birthday. Prior to our arrival, I discreetly emailed the hotel to mention the special occasion, and to my absolute delight, we were greeted at check-in with the incredible news that we had been upgraded to a deluxe suite overlooking the stunning London skyline! The room itself was absolutely excellent – very modern, spacious, and impeccably clean. It truly made the occasion feel even more special. The thoughtful touches didn't stop there; we were also welcomed with two complimentary cookies, two free drinks, and two bottles of water. To top it all off, our car park fee was waived, and we received a 15% meal voucher (though we didn't get a chance to use it this time!). A massive shout-out and heartfelt thank you must go to Irene who orchestrated this fantastic surprise for us. Her attention to detail and generosity made our stay truly memorable. The hotel itself is very modern and maintained to a high standard of cleanliness throughout. For those looking to explore, transport to central London is incredibly convenient, with tube stations readily available and a journey time of around 20-30 minutes. As an EV owner, I particularly appreciated the hotel's EV charging facilities. Taking advantage of the waived parking fee, I was able to recharge my car at a very reasonable 59p per kWh, costing only around £18 overall. Would come again
Stayed 1 night in Jul 2025

6/10 Okay

Christine

Stayed 4 nights in Jul 2025

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alexis

Stayed 1 night in Jul 2025

10/10 Excellent

Miceal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best hotel for silver works island concerts

great hotel....location was awesome for concert across in silver works island ...5 min walk ...hotels buffet breakfast was delicious with so much options from cereals,cold meats ,mouth watering pastry selection and hot breakfast options ..also had good decent workout from gym room facilities...staff were friendly and helpful and overall I will definitely be returning on my nxt visit to London..trains into city are bout 10 min walk from hotel and a fun way to explore and get about London so even though hotel is not in city centre it's so easy to get in and out by train so this wasn't an issue but made exploring the city more fun
Stayed 3 nights in Jul 2025

10/10 Excellent

Leeburns

Liked: Amenities
Okay
Stayed 1 night in Jul 2025

6/10 Okay

Jenny

Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay polite staff. Comfy bed.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay close to metro

Great stay
Stayed 4 nights in Jul 2025

6/10 Okay

wai kwok

Travelled with family
Stayed 3 nights in Jul 2025

10/10 Excellent

Basharat

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Excel
Stayed 1 night in Jul 2025

10/10 Excellent

Theaker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy for Excel, parking spaces at a premium unless EV
Stayed 1 night in Jul 2025

10/10 Excellent

Shah

Perfect
Stayed 1 night in Jul 2025

6/10 Okay

Idemudia

Stayed 4 nights in Jun 2025