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ARK Canary Wharf

4.0 star property

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Photo gallery for ARK Canary Wharf

Fitness studio
Lobby sitting area
Lobby
Indoor pool
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Laundry room

Explore the area

View in a map
20 Crossharbour Plaza, London, England, E14 9YF
  • Place, One Canada Square
    ‪14 min walk‬
  • Place, Thames River
    ‪16 min walk‬
  • Place, Cutty Sark
    ‪8 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪67 min drive‬

Room options

View all photos for Classic Studio

Classic Studio | Private kitchen | Fridge, stovetop, coffee/tea maker, electric kettle

Classic Studio

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio

Memory-foam beds, in-room safe, laptop workspace, blackout curtains

Premium Studio

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for One Bedroom Flat

Memory-foam beds, in-room safe, laptop workspace, blackout curtains

One Bedroom Flat

7.0 out of 10
Good
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Big Studio

Memory-foam beds, in-room safe, laptop workspace, blackout curtains

Big Studio

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic studio

Memory-foam beds, in-room safe, laptop workspace, blackout curtains

Classic studio

  • Sleeps 2

View all photos for Premium Studio

Memory-foam beds, in-room safe, laptop workspace, blackout curtains

Premium Studio

  • Sleeps 2

View all photos for One Bedroom Flat

Memory-foam beds, in-room safe, laptop workspace, blackout curtains

One Bedroom Flat

  • Sleeps 2

Basic Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio | Memory-foam beds, in-room safe, laptop workspace, blackout curtains

Studio

  • Sleeps 1
  • 1 Single Bed

Cozy Studio

  • Sleeps 1

Similar properties

Exterior
Novotel London Canary Wharf Hotel
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 1,003 reviews
The price is CHF 148
includes taxes & fees
27 Feb - 28 Feb
Novotel London Canary Wharf Hotel

About this property

ARK Canary Wharf

Hotel with an indoor pool, near Cutty Sark
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and coffee/tea in a common area are on-site. Weekly housekeeping is available.
ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodation at this 4-star hotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at ARK Canary Wharf. During your stay, you'll be within walking distance of Cutty Sark. Enjoy features like free WiFi in public areas, plus an indoor pool and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the café
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 8 minutes by car from ExCeL Exhibition Centre and 9 minutes from Tower Bridge
Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. ARK Canary Wharf offers its guests an indoor pool and a 24-hour fitness centre. A library, multilingual staff, and coffee/tea in common area are also featured at ARK Canary Wharf. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 1:00 PM and at the weekend from 8:30 AM to 1:00 PM.
Another Brother – This café serves breakfast, brunch, lunch and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (GBP 20 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 1:00 PM on weekdays and 8:30 AM to 1:00 PM on weekends; GBP 7.50 to 20 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Another Brother

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Built in 2019
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Refrigerator

More

  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 7.50 to 20 per person
  • Covered self-parking fee: GBP 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 18 years old and younger aren't allowed at this property.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

ARK Canary Wharf Hotel
ARK Canary Wharf London
ARK Canary Wharf Hotel London

ARK Canary Wharf Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 618 out of 1496 reviews
Rating 8 - Good. 341 out of 1496 reviews
Rating 6 - Okay. 201 out of 1496 reviews
Rating 4 - Poor. 153 out of 1496 reviews
Rating 2 - Terrible. 183 out of 1496 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Chijioke

Liked: Cleanliness, staff & service, amenities
Great weekend. Stayed there for three nights and I loved it. Great staffs, clean room even though the bathroom was a bit small. Loved the amenities(jacuzzi, pool, sauna, gym , steam room) although towards the ending of my stay, the jacuzzi wasn’t hot anymore. Affordable too so would recommend. If you don’t mind a little bit of noise, then it’s the best room for you due to the fact that the building and room is close to the train station. Would recommend
Stayed 1 night in Nov 2025

6/10 Okay

Valerie

Liked: Staff & service
Didn’t have breakfast. Pool and jacuzzi should have been warmer. Too cold
Stayed 2 nights in Nov 2025

6/10 Okay

Darshana

Stayed 1 night in Aug 2025

10/10 Excellent

Lena

Stayed 1 night in Nov 2025

2/10 Terrible

Tim

Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this place at all. They were completely uncontactable on multiple occasions, even Expedia couldn’t get hold of them, which says a lot. They offered no help whatsoever. We paid full price, yet half of the facilities were closed, and nobody informed us of that before we booked. To make things worse, the property was unclean and far from what was advertised. Overall, a very poor experience and definitely not worth the money.
Stayed 1 night in Nov 2025

2/10 Terrible

Rachel

Disliked: Property conditions & facilities, room comfort
When we checked in, we were told that a lot of the keys weren’t working and that if ours didn’t, we should contact reception so someone could come up to let us in. When we arrived at our room, the door didn’t work, and staff had to come up to open it. Instead of giving us a new key card, they told us that every time we wanted to leave, we’d have to contact reception so they could come and let us in again. We called reception a second time, but no one answered, so we had to leave our door open, which felt unsafe. The key to the spa also didn’t work, and we had to go down to reception for someone to come up and let us in there as well. It was just a massive inconvenience. This is actually the second time I’ve stayed here — the first time, the spa wasn’t working either. There always seems to be an issue with something. The beds were also really uncomfortable; ours had a slight dip and felt cheap and small. If you’re looking for comfort and a smooth stay, I’d honestly say go elsewhere.
Stayed 2 nights in Nov 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities
Room great quality Great location Great price too
Stayed 1 night in Nov 2025

6/10 Okay

Kristina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Steam room and sauna did not work during trip and the rooms were not hotel standard. No cutlery or cups and glasses but basic and good cafe.
Stayed 1 night in Aug 2025

2/10 Terrible

Samantha

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room neglected. Dirty. The hotel tried to rob me of seven hundred pounds, which was more than the cost of the room, and I had to report it to my bank as fraud. My shower had no door. It was propped up against a wall, and no one came to fix it. Reception staff are absolutely useless and may I confidently say, in the wrong job. -11/10. Horror story. Oh, bonus round, don't expect a sauna, pool or gym. They are lying to you. FRAUD.
Stayed 2 nights in Nov 2025

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Before checking in, I tried repeatedly to contact ARK about parking — by phone, email, Hotels.com messages, and their own app chat — but received no reply. Calls went to voicemail, emails bounced, and the listed contact details didn’t work. So, expectations were already low before arrival. Check-in was friendly and straightforward, but the shower door in my room was hanging off its hinges. I asked to move rooms, which turned into a bit of a faff with keys and confusion. The second room was dusty, missing amenities, and the TV remote had no batteries. Despite being told to use the app for issues, no one responded. Reception promised to send help, but no one came. The “equipped kitchen” was laughable — a kettle, two glasses, and one teaspoon. No plates, cutlery, or cookware. When I requested utensils for a food delivery, they arrived two hours later. The room was noisy, right next to the lift, with constant “dings”, and the bathroom was tiny. For the price, the overall experience was poor. Even the pool was inaccessible as my key card didn’t work. As someone who stays in London weekly for work, I can safely say there are far better options elsewhere. Would not stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2025

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, amenities
Room was spotless and staff was amazing.
Stayed 1 night in Aug 2025

6/10 Okay

Mark, Axminster

Travelled with partner
Room was far too hot!
Stayed 2 nights in Oct 2025

6/10 Okay

Richard P

Liked: Cleanliness, staff & service
The room was cramped, there was no Aircon which was desperately needed.Taff were courteous, shared facilities were good.
Stayed 2 nights in Jul 2025

8/10 Good

Simon

Stayed 2 nights in Oct 2025

10/10 Excellent

Bilkiss

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I checked and was assisted by a wonderful gentleman from Zimbabwe. He went over and above to assist me with luggage.ensured I was comfortable. The young Indian man were equally friendly and helpful. So was Latifa. Please can we celebrate this amazing team. If I return to canary wharf i will rebook. Thankyou
Stayed 4 nights in Oct 2025

4/10 Poor

Lois

Stayed 2 nights in Oct 2025

4/10 Poor

Lois

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hole in floor of our room, nightmare check in & paid twice for parking !!
Stayed 1 night in Oct 2025

6/10 Okay

Hannah

Property is in a convenient location for the 02 and has a lovely cafe and cool common areas. The rooms themselves are very basic and small and could do with a bit of love. We had some issues with our bathroom on arrival and instead of being moved into one of the many vacant rooms we had to sit and wait for maintenance, which felt a little unfair considering we were away on a birthday trip and had plans.
Stayed 1 night in Oct 2025

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The building is lovely we was disappointed as when we booked we see the facilities it had and booked non refundable and after we had booked and paid we was then advised that the pool etc was out of use
Stayed 1 night in Oct 2025

4/10 Poor

Tom

Stayed 1 night in Oct 2025

4/10 Poor

Jordan

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Eaten alive during the night, can only assume mattress had bed bugs. The room was SO hot, no air conditioning. The shower cubicle is VERY tight and the sink very small despite the bathroom being a great size. No tv remote to begin with, after receiving it TV signal did not work. No bin in the room. The cafe food and drink is absolutely fantastic!
Stayed 4 nights in Oct 2025

10/10 Excellent

Ruby

Stayed 1 night in Oct 2025

2/10 Terrible

Sarah

Stayed 1 night in Oct 2025